What type of contacts are possible to check?
In iMessage and FaceTime, a contact can be either a phone number or an email address. Most often, this mailbox is the user’s Apple ID. But users can also add other emails as contact info for conversations or calls.You can read more about this in this article from Apple:https://support.apple.com/101744 In our service, you can submit […]
Why is the lookup asynchronous?
The main reason is that to get the result, need to interact a few times with different services that do not return results immediately. In addition, in some cases, the service may lookup iMessage/FT a few times to ensure the results are as accurate as possible. That is why checking each request can take from […]
Where can I find my API Key?
The API key can be found in the dashboard:https://dashboard.looplookup.com/lookup-api/settings It is generally best practice not to expose your API keys by using them from the frontend, and we highly recommend keeping your API Key in a safe place without any access for common users.
What does the status “unknown” mean in lookup results?
This means that we can’t know for sure whether the user is using this service on their device or not.In most cases, we use this status when checking for FaceTime activation on a user’s device. Usually, we try to use our own databases to verify the use of FaceTime. If we can’t confirm the exact […]
What are the payment methods supported?
We use Paddle to store your card information and process payments. Paddle is a service dedicated to payment processing, which is PCI compliant. Your card number is not stored on our servers. Credit Cards We do not accept cryptocurrencies Is VAT, GST, or sales taxes included in pricing plans?
Where can I find my invoices?
Our payment processor “Paddle” sends customizable invoices for every transaction you make through our website. This invoice is always sent to your registered email and you can update the information you need, such as your address, company name, and VAT number. Usually, invoices should be delivered to you from: [email protected]. You can save the invoice as […]
Is VAT, GST, or sales taxes included in pricing plans?
VAT, GTS, or sales taxes is not included in our pricing plans. As some of our customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities). If you are an EU business, […]
How is security managed in our products and services?
Our company takes your security and the security of your recipients very seriously. Our team implemented security best-practices at every level. All requests that you send to our servers work only with HTTPS requests.
What’s compliance status for HIPAA, FISMA, GLBA and etс?
The Service or Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Service or Site. You may not use the Service or Site in a way […]
Are there any restrictions for signup?
We can’t currently open accounts or provide services for users living in the following countries (Restricted countries): If you try to sign in/up while in this country, your account may be suspended or blocked. In cases of using a VPN or registering a new account to bypass these restrictions, it will be considered an attempt […]
